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NEWSLETTER

Sydney Airport praised for improved service quality rating

Sydney Airport has welcomed the 2015-16 Australian Competition and Consumer Commission (ACCC) Airport Monitoring Report, which highlight its increase in its overall quality of service rating and ongoing aeronautical investment during a time of significant passenger growth.

Asia-Pacific airports lead the way in ACI's Airport Service Quality (ASQ) awards

There is clearly no stopping Asia-Pacific’s airports which once again demonstrated their customer service credentials by winning a host of awards in ACI’s annual Airport Service Quality (ASQ) passenger satisfaction survey.

Hong Kong cargo handler becomes first at airport to receive pharma handling certification

Hactl has has become the first cargo handler at Hong Kong International Airport to obtain IATA CEIV Pharma certification.

Retails/F&B February 22, 2017

Sweet Success

Sweet Success

Asia-Pacific Airports discovers that confectionery remains an important product in airport duty free shops across the globe.

Spotlight on security

Cameron Mann, Smith Detection’s global markets director for aviation, talks to Asia-Pacific Airports about some of the key security challenges and opportunities facing airports today.

Industry news

A special report from Siemens about its baggage handling contract at Guangzhou Baiyun and Saudi Arabian success for Lagardère Travel Retail.

Flying Doctors coming to Darwin International Airport

Darwin International Airport (DIA) is set to become the home of the 25th aeromedical base for the Royal Flying Doctor Service (RFDS).

Environment February 9, 2017

Enviro Report

Enviro Report

Asia-Pacific Airports finds out more about the pioneering environmental efforts of Brisbane, Delhi–Indira Gandhi, Hong Kong and Sydney airports.

Airport Design February 5, 2017

In the know

In the know

ACI World’s head of Airport Service Quality (ASQ), Dimitri Coll, discusses the publication of a new guide designed to help airports better understand passenger profiles and motivations.

The truth is out there

Brüel & Kjær’s Mike Rikard-Bell discusses how technology is helping keep residents informed of aviation’s noise mitigation efforts and dispel the misconception that ‘annoyance’ is simply about exposure.