Kirsten O’Neill, customer experience research manager at Dubai Airports, talks to ACI World’s Sevda Fevzi about the benefits of the Airport Service Quality (ASQ) benchmarking programme.
Joe Bates takes a closer look at some of the latest and most innovative customer focused initiatives unveiled at the region’s airports.
Harnessing the power of aviation’s information age to improve the passenger experience is key to customer satisfaction, writes Rockwell Collins’ Andrew Seow.
What does Abu Dhabi International Airport’s new Midfield Terminal Building have in store for passengers? Joe Bates investigates.
New common-use technology will help enhance the operational efficiency of 13 Indonesian gateways, writes Anthony Phillips.
Asia-Pacific airports once again lead the way in ACI’s annual Airport Service Quality (ASQ) customer satisfaction survey, writes Joe Bates.